Neo Rain Boot

Exchange or Return in Store

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You can exchange items purchased online in the store within ten (10) days of receiving your order, provided that the merchandise is returned in its original condition, i.e., unwashed, unused, unmodified, with its price tag, and original packaging.

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Special Orders

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Some items are not available in inventory and must be custom ordered from the supplier. As such, these orders are considered final sales and are non-exchangeable, non-refundable, and non-cancelable.

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Eligible Items for Refund/Exchange

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All purchased accessories and decorative items are eligible for an exchange, or credit note. These same products can be exchanged for an item of similar value or a credit note within seven (10) days from the purchase date. Items returned beyond these deadlines will not be refundable or exchangeable. The merchandise must be returned in its original condition, i.e., unwashed, unused, unmodified, with its price tag, and original packaging. In the event that these conditions are not met, Pepin shop stores reserve the right to refuse a refund.

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Items Not Eligible for Return

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For hygiene reasons, any purchase of duvet covers, duvets, pillows, sheet sets, throws, and/or cushions will be considered final sales. Items sold at a discount of 40% or more, as well as furniture and rugs, will also be considered final sales and will not be eligible for exchange or refund.

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*Only defective products will be subject to replacement or exchange.